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August 13, 2020 at 2:56 pm #66400
nadimmailingsParticipantHello there,
1) Issue Number 1 – Ireland:
I am afraid that there is still an issue with Ireland as despite the UK IP address of the user they still saw prices in Euros. This is the Woocommerce related transaction. As you will see that user saw the product price in Euros NOT GBP as per their IP addressimage.png
In the Multi-currency app and under locations we list Ireland in the Euro currency list (see the screenshot below). Does this setting overwrites the IP address of the users when it comes to currency to show? N. Ireland is part of the United Kingdom which is currently listed as a country under GBP in the Multi-currency app. Can someone come back to me on this and also suggest the best solution? Should we remove Ireland as a country from the Euro currency app on the list?
image.png
2) Issue Number 2 – Switzerland:
The following customer was based in Switzerland at the time of the txn but saw prices in USD (see the screenshot below). Her IP address is Customer IP: 62.202.188.207.
image.png
We only configured Switzerland in the Multi-currency > Locations > CHF currency today but the default currency in the Multi-currency app is GBP. So the question is how the customer saw prices in USD and not GBP. We don’t have a currency switcher on the site (see the screenshots below)
GBP is set as the default currency
image.pngCurrency price switcher set to “Not show”
image.pngBest
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