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The Cathay Pacific New York Office is a gem for international travelers. I visited to confirm a special meal request and add extra baggage allowance. The staff handled it all efficiently and answered all my questions without hesitation. Their knowledge of travel regulations and their ability to communicate them clearly is impressive. They even took the initiative to suggest better flight options that worked better with my schedule. I appreciated how smoothly the process went, especially since I was on a tight deadline. The atmosphere was calm, and the service was thorough. They ensured all my preferences were recorded correctly, which gave me peace of mind. This office is a perfect example of what customer service should look like in the travel industry.
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