Advanced Shipment Tracking Pro

Hello Team,

We have Zorem Advanced Shipment Tracking Pro plugin version 3.0.1 and WooCommerce Email Template Customizer Premium version 1.1.19.
I have same problem with the other customers who use these two plugins.

When we send an email to a customer when an order is completed/shipped, the email block with tracking info is not displayed even though it is enabled in the Zorem AST plugin.

When we preview email for completed orders in Email Template Customizer block with tracking info is correctly displayed. Even if we send that test email from ETC plugin email contain tracking info.
So, to summarize, tracing info in completed emails are displayed in ETC preview and when sending test emails but it is not displayed in emails when order is completed through normal process in Woocommerce order.

I contacted Zorem but they said that “VillaTheme recently added compatibility to AST PRO to their email customizer, you can find here the instructions on how to add the tracking widget to the Customizer using hooks. If you need further assistance with the VillaTheme email customizer, I advise you to contact VillaTheme since they can know better than us how to solve issues with their customizer.”

So could you please help to solve problem?

Regards,