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Tracking number is expired or not found in existing orders” problem

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  • #165990

    IVAN AOKI
    Participant

    I would like to ask for support regarding on tracking orders on my website. I had to actual purchase test on my website and orders were fulfilled remarkably. Order tracking number were also updated and displayed in the user account page under orders. But when I clicked the link, It only tells me this message:
    Tracking number is expired or not found in existing orders.
    I tested the tracking number on aliexpress and it seems working on their side. Do I need to change something on the settings on my website? How do I fix this?

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