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September 5, 2023 at 3:24 am #174171
Mihail VasilevParticipantHi.
First of all I’m facing few Shipping issues with some products, I know we spoke about similar problem not long ago and you told me that Aliexpress done some changes in the shipping, but it’s looks geting worst.
I don’t realy know how to explain everything because it is very strange but I will give you some Product examples from Aliex and I hope that will help you.
What I’m talking is that for example this product: https://www.aliexpress.com/item/1005005060236345.html
I am in UK and the shipping to UK is FREE, but your plugin and Chrome extension see 2.10$ shipping price, which also shows on my website after that.
Another problem with the same product. My friend test this product from Bulgaria. In my website it show Quick 5 Days delivery, but when I check it in Aliexpress, it shows 25 Days delivery ONLY, no other choices.
Another issue with the same product. If you check it you will see that the First Variation (the cheap one, only the exact ITEM) cannot be send to any Country, but in my website IT CAN (I remove this Variation to fix the issue), any way, your plugin not remove this variation it self.
All of those issues (except the last one with the variation) happen with many many other products in Aliexpress from different sellers and different Items.
The Orders Full Fill issue.
Yesterday I had my First ever order (very happy of that :)), but the issue shows it self.
What is the issue:The product is this one: https://www.aliexpress.com/item/4001045305402.html
My Customer order SET1 shippend from Poland to her address in Finland, when I try to full fill the order, I don’t know what exactly your plugin choose, but when get me to the Check Out page it shows message “The seller not selling this item anymore” or something like that, don’t remember exactly, but I can’t finish the order. When I full fill the order manually (I chose the Product variation and Shipping directly in Ali Website) it works without problem…. I hope you can find why that’s happen.
And one side question.
I use your Tracking plugin, is there a way this plugin to get the exact Shipping Carrier instead the Default one, because now with My FIRST order I don’t know which Carrier ship the package and the tracking not working. In 17Track website it shows DHL Paket Germany, but this not exist in the plugin, so no idea what to put there. And also that will be a lot of extra work if I have a lot of orders.
I realy hope that you can find some dessicion for all of my problems. I not give login information, because I don’t think any of those issues is related to my website only and also is in LIVE, but if your need it I will give you.
Thanks a lot!
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