Introducing HAPPY: Your Ultimate WordPress Helpdesk Solution

Great customer support is key to running a successful business. That’s why we’re excited to share HAPPY – Helpdesk – Support Ticket System for WordPress and WooCommerce, a new plugin for WordPress that makes it easier to manage customer questions and requests.

👉 Download HAPPY
📌 Read the Documentation

Why HAPPY

When it comes to choosing a helpdesk solution, ease of use, flexibility, and reliability are paramount. HAPPY stands out as the go-to choice for businesses using WordPress because it’s designed with these core principles in mind. Here’s why HAPPY should be your next essential plugin:

• Simple Setup: Get started quickly with easy installation and integration into your WordPress dashboard.
• Rich Customization: Tailor HAPPY to meet your business needs with flexible options for ticket form, emails, messages, notifications, and more.
• Customer Friendly: HAPPY is easy for your customers to use, making it simple for them to submit and track support requests.
• Reliable Support Team: You can count on our support team to assist you whenever you need help, ensuring smooth operation at all times.

Core Features of HAPPY

1. Ticket System

HAPPY’s ticket system is the heart of your customer support:

• Two Roles: There are two main roles – Moderator and Participant. Customers are assigned the Participant role, allowing them to create tickets privately.
• Ticket Management: Admins can manage all tickets from the backend. You can see the ticket details like title, category, assigned supporter, and status. Updating tickets is simple with just a few clicks.
• Ticket Status: Keep track of ticket progress with four actions: after creation, after customer replies, after supporter replies, and when the ticket is closed. Customize each status with names, icons, and colors.
• Pagination: Control how many tickets and replies are shown on each page, making it easy to navigate through them.
• Ticket Pages: Create specific pages for creating and displaying tickets using shortcodes, and assign them as your official support pages.
• File Attachments: Customers can attach files like images and videos to their tickets. You can control the maximum file size and supported file types.
• Categorize Tickets: Organize tickets into categories like “Technical Issues” or “Account Access” so your support team can quickly understand and address each issue.
• Ticket Forms: Build custom forms with a drag-and-drop builder to collect detailed information from customers when they submit a ticket.
• Style: Customize the appearance of ticket tables, replies, and more with colors and CSS to match your brand.

2. Working Hours

Set clear boundaries for when your support team is available:

• Define Working Hours: Set up specific working hours for each day of the week. You can also quickly apply the same time across the whole week.
• Holiday Setup: Create holidays with custom messages, so customers know when support is unavailable.
• Shortcodes: Display your working hours and holidays on any page using shortcodes.

3. Notification System

Keep everyone informed about ticket updates:

• Email Notifications: Send automatic emails when a ticket is created, replied to, or closed. You can customize the email content and design, and even add Bcc and Cc recipients.
• Customizable Templates: Edit the colors and text of your email templates, and use dynamic placeholders to personalize each message.

4. Canned Reply

Save time with pre-written responses:

• Quick Responses: Use canned replies for common questions, so your team doesn’t have to write the same response repeatedly. This ensures consistent and accurate communication.
• Customizable Content: Insert your own HTML/CSS code into canned replies, and use shortcodes for even more flexibility.

5. FAQs & Knowledge Base

Help customers help themselves:

• FAQs: Create a list of common questions and answers that customers can easily access, reducing the number of repetitive inquiries.
• Knowledge Base: Build a knowledge base with limitless articles and categories, giving customers the tools to troubleshoot their issues.
• Customizable: Use a text editor to customize your FAQ and Knowledge Base entries with HTML/CSS, and display them anywhere on your site with shortcodes.

Make Your Customers HAPPY Today

Customer satisfaction is the cornerstone of any successful business. By integrating HAPPY – Helpdesk Support Ticket System into your WordPress site, you’re not just installing a plugin; you’re committing to delivering exceptional customer service.

❤️ Thank you for choosing HAPPY – Helpdesk – Support Ticket System for WordPress and WooCommerce

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