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Overcharging Customers for Warranty

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  • #222085

    MIDAGENCY
    Participant

    Hi!

    We are experiencing a critical issue where our customers are being overcharged when purchasing the warranty. This has caused significant dissatisfaction among our customers, and we need your assistance in resolving it promptly. We have provided 2 screenshots showing the amount charged on the order #24668 vs the correct pricing, please see the screenshots attached

    Please note that this is a staging environment, and we request that you test and fix the issue here first. Once the solution is confirmed, please notify us before applying the fix to the live website. It is crucial that no issues or mistakes occur on the live site.

    Here are the credentials for the staging environment:

    We appreciate your prompt attention to this matter. Please let us know as soon as you have a solution or require any additional information.

    Thank you,
    Isaiah

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