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Issue with Email Template for Order Tracking When Using WooCommerce Orders Track

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  • #249383

    Jed Xie
    Participant

    Hello,

    I’m currently using two of your plugins on my website: WooCommerce Orders Tracking and WooCommerce Email Template Customizer. I’m also integrating with Dianxiaomi ERP.

    I’ve noticed that order tracking emails sent to customers are now using the “Customer Note” email template, rather than the “WooCommerce Orders Tracking” email template as before. Because of this change, I’m unable to include the WooCommerce Orders Tracking template modules in the email, which is essential for providing a complete tracking experience.

    Could you please advise how I can configure the setup so that tracking emails are sent using the WooCommerce Orders Tracking email template again? I would like to ensure compatibility with your plugin’s tracking email features.

    Looking forward to your guidance.

    Thank you!

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