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Incorrect WooCommerce Analytics Reporting

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  • #250001

    Thanos Fouloulis
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    Hello VillaTheme team,

    I am using the WooCommerce Boost Sales plugin and found a serious issue affecting how product sales are recorded in WooCommerce Analytics when using WBS Bundle product types.

    Problem Summary
    ============================
    When a WBS Bundle is sold, the plugin adds the individual bundled products to the order with quantity, but it zeros out their prices.
    The front-end customer experience is correct — the bundle is added and purchased normally.

    The issue begins in WooCommerce → Analytics.

    What Actually Happens

    For each item inside the bundle:

    – Quantity is recorded correctly (e.g., QTY = 1)

    – Price is changed to €0.00 by the plugin

    – WooCommerce Analytics then records:

    — Quantity sold = correct

    — Revenue = 0

    — Average price = 0

    — Product performance = misleading

    This results in the system believing the product was given away for free, despite being part of a paid bundle.

    Business Impact
    =================================
    1. Incorrect Revenue Reporting

    Analytics shows that Product A sold 1 unit but earned €0, which is not true.

    If a business wants to know:

    – How much revenue Product A generated this month
    – Which products are top sellers
    – Real income per product

    → it becomes impossible because the prices are overwritten to 0.

    2. Wrong Average Price Calculations

    A business needs to know the real average selling price over time.

    Example:

    – Regular price = €10
    – Discounted price = €8
    -Average price may be €9.20 depending on sales mix

    But with WBS bundle sales:
    – WooCommerce thinks the price = 0
    – So, average price = incorrect
    – Financial decisions become misleading

    Is there any solution for this? If not then I would like to request a refund as this is a business critical issue.

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