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Contact information missing

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  • #250680

    osamaamin
    Participant

    Hello,
    We’re experiencing the following issues with the order migration from WooCommerce to Shopify:
    1. Guest Orders – Missing Customer Information:

    Guest orders are migrating without any customer information
    Expected: Customer name, email, phone, and address should transfer
    Actual: All customer fields are empty on Shopify

    2. Registered Customer Orders – Incomplete Data:

    Orders with registered customers only show the email address
    Expected: Full customer details (name, phone, address, etc.)
    Actual: Only email is visible on Shopify

    3. Custom Order Status Mapping:

    We created custom order statuses on Shopify to match our WooCommerce statuses
    Issue: These custom statuses don’t appear in the plugin settings dropdown
    We need to map our WooCommerce custom statuses to the Shopify ones

    Could you please advise on how to resolve these issues?
    Thank you!

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