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June 10, 2026 at 2:51 pm #260212

admin@unionsumfood.comParticipantHello Support Team,
I am experiencing an issue where my email template layout collapses when a real WooCommerce transactional email is triggered, even though it renders perfectly when I send a test email from the plugin backend.
Here are the details of the problem:
1. When sending a “Test Email” directly from the builder, the design is perfect (centered alignment, proper table structure, correct button padding).
2. When a real email is triggered by WooCommerce (e.g., a “Cancelled Order” notification), all custom CSS styles disappear or fail to render. The email container jumps to full-width, the layout alignment breaks, the product table columns collapse, and the buttons lose all their padding/styling.
3. The problem only appears in mobile version.
4. Once I redirect the mail from Gmail App, the redirected email is perfect againI have already tried:
– Clearing my site and server cache.
– Checking basic WooCommerce email settings.Could you please help me identify why the custom template inline styles are being stripped or overridden during native WooCommerce transactional triggers?
I have attached screenshots of both the successful test email layout and the broken real email layout for your reference.
Thank you for your help.
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