Guide to resolve the “WooCommerce Error: an error occurred in the request and at the time were unable to send the consumer data”

This article is for our users of:

• • ChinaDS – WooCommerce Tmall-Taobao Dropshipping
  • ALD – Aliexpress Dropshipping and Fulfillment for WooCommerce

Possible Causes:

1. 1. Outdated WooCommerce Version: The chrome extensions of both ChinaDS and ALD require the specific or latest version of WooCommerce. You can find the details under “System Requires” or “Required” section – Visit ALD documentation and ChinaDS documentation for more details.
   2. Missing HTTPS/SSL Certificate: This is required – Ensure you install and activate a valid HTTPS/SSL certificate to enable communication with the WooCommerce API.
   3. Website Access Restrictions: If your website is password-protected or using a “coming soon” or “site under construction” plugin, it may block public access and API functionality, and disable these restrictions to allow API access.
   4. Caching Plugin Issues or 3rd Plugin Conflicts: Some caching plugins remove the “Authorization” header, which can cause problems. Additionally, conflicts with other plugins on your site might also be the reason for this issue.
   5. Server Configuration: Your server might be stripping the “Authorization” header.

 

Possible Solutions:

• • Keep your plugins up to date
  • Caching plugin configuration: Review your caching plugin settings to ensure headers are not being cached or stripped.
  • SSL certificate: Generate and install a new, valid LetsEncrypt certificate for your subdomain at the server level.
  • If your site uses Cloudflare: Try disabling the CDN proxy for your subdomain by pointing it directly to your server’s IP address.
  • Examine conflict with other plugins/themes: Rule out any possible conflict with your plugins/theme. Please refer to our self-service guide for more details. Once identified, focus on resolving the issue with the party that causes this.

*For ALD users only: Instead of using API, you may try using Secret key to connect.

 

Important Note:

+ If the issue is caused by conflicts with other plugins or themes: After running a conflict test, please submit a ticket on our support forum, with details of the conflicting plugin/theme, and your site’s admin and FTP access. Our team will dig it deeper for you.

+ If the issue is due to your server configuration or none of the above solutions work: It’s best to contact your hosting provider, as server-related issues are often beyond our support capabilities.