Abandonded Cart Template Questions

Hello there! I looked and looked and nobody is addressing this basic issue. How do I change the font color or the button color on the “items left in the cart” email – it allows for drop and drag but NO editing of colors or button colors – currently it is almost illegible with the dark blue on black – and I am not seeing ANY way to alter this- even if I drop and drag say the text thing – it doesn’t allow for editing.

Also, when does the coupon email send and HOW doe we edit that -I am finding this plugin to be extremely non-intuitive or helpful and rather disappointed the most basic and remedial of functions are so difficult and unclear. Thanks for any help you can provide – your documentation covers NONE of this that I can see.

Lastly, I have no idea how to sign up for this Twilly app thing – there is no “back end’ info as you claim on the SMS set up – and why wouldn’t you provide instructions on that if you are forcing us to use that program and others to make something work??? I am sorry but the reviews all indicated this was very easy and simple to set up and it is a bit of a nightmare for me. Thanks! Anna