dianxiami

I am writing to bring to your attention a critical issue that has arisen following the latest WooCommerce update. As you are aware, Dianxiaomi has shifted from plugin installation to using the REST API for integration. Since this update, your WooCommerce Orders Tracking Premium plugin is no longer capturing the tracking numbers provided by Dianxiaomi when orders are fulfilled.

As a result, the tracking numbers are not being included in the emails sent to customers after their orders are fulfilled. This is causing significant inconvenience and confusion for our customers, as they are unable to track their shipments.

I would like to stress that using a CSV file for fulfilling orders is not a viable solution for us. Our operations rely solely on Dianxiaomi, and we need a resolution that supports its integration via the REST API.

I kindly request your urgent assistance in addressing this compatibility issue to ensure that tracking numbers are correctly captured and included in customer emails. Your prompt attention to this matter would be greatly appreciated, as it directly impacts our customer service and operational efficiency.