Double Charges Occurring with WooCommerce Multi-Currency Plugin

Dear Support Team,

I am writing to report a critical issue with the WooCommerce Multi-Currency plugin on my website, http://www.bazgirveljkovic.com. Our customers are experiencing multiple charges—sometimes double, triple, or even quadruple—for single orders, leading to significant concerns and dissatisfaction.

Issue Details:

Nature of the Problem: Customers are being charged multiple times for a single order. Notably, only one order is recorded in WooCommerce, but multiple identical payments are processed through our payment gateways.​

Affected Transactions: This issue affects both one-time purchases and subscription renewal orders.​
WebToffee

Payment Gateways: We are utilizing Klarna, Stripe, and Swish for payment processing.​

Steps Taken to Resolve:

Plugin Compatibility Check: Ensured that all plugins, including WooCommerce, WooCommerce Multi-Currency, and payment gateways (Klarna, Stripe, Swish), are updated to their latest versions.​

Conflict Testing: Conducted conflict tests by deactivating all plugins except WooCommerce and WooCommerce Multi-Currency. The issue persisted, indicating a potential problem within these plugins or their interaction.​

Review of Similar Cases: Identified similar issues reported by other users, particularly concerning multiple payments on orders when using multi-currency setups.​

Request for Assistance:

Given the severity of this issue, we kindly request your assistance in diagnosing and resolving the problem. Specifically, we seek guidance on:

Identifying any known conflicts between the WooCommerce Multi-Currency plugin and the payment gateways (Klarna, Stripe, Swish) that could lead to multiple charges.​

Implementing potential fixes or workarounds to prevent multiple charging.​

Recommendations for additional debugging steps or settings adjustments that may resolve the issue.​
Stripe

We appreciate your prompt attention to this matter, as it directly impacts our customers’ trust and our business operations. Please let us know if you require any further information or access to our system to facilitate troubleshooting.

Thank you for your support.

Best regards,