Help Needed: Managing Returns While Keeping AliExpress Origin Hidden

Hello,

I understand that this might not fall directly within your usual scope of support, but since many users of the ALD plugin are dropshippers, I believe this question could add value for others as well.

I’m looking for guidance on handling returns in cases where a product is damaged or for other reasons accepted by AliExpress’s return policy. Specifically, I want to ensure that the return process is managed without the customer realizing that the product was originally sourced from AliExpress and is being returned there.

If you are not familiar with the specific process, I believe that due to your relationship with AliExpress, you could provide a more comprehensive answer by consulting them directly.

Thank you for your help, and I appreciate any guidance you can provide.

Best regards