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March 27, 2025 at 5:47 pm #232247
Tienda FiableParticipantHello ALD Support Team,
I am experiencing an issue with the loading of external images on my WooCommerce store using the ALD – AliExpress Dropshipping and Fulfillment for WooCommerce plugin. Below are the details of the issue:
Description of the problem:
Specific issue: Some images of products imported from AliExpress are not loading correctly on my store.
Affected products: Not all products are having this issue, but a significant number of products have images that are not displaying. Additionally, some video links are also experiencing the same issue.
Image type: The images are external (linked to AliExpress) and are part of the products imported via the plugin.
Actions taken so far:
I have verified the URLs of the images and they seem to be correct.
I have tried disabling the WordPress cache plugins, but the issue persists.
I have checked the permissions and there doesn’t seem to be an issue with the image files on my server.
I have tested different products, and some images load fine while others do not.
Additional details:
The store is running on WooCommerce
The ALD plugin is updated to the latest version (version [version number]).
The problem started [when the issue started, if you know].
Support request:
Can you please let me know if there is any setting in the plugin configuration that could be causing this issue?
Are there any specific steps I should follow to ensure that the external product images load correctly?
If you have any recommendations on how to fix this issue, I would really appreciate your help.
Thank you for your attention, and I look forward to your response.
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