Issues with Outlook Web and App Outlook 365

We would like to bring to your attention an important update regarding the compatibility of the WooCommerce Email Template Customizer plugin with Microsoft Outlook.

As part of our commitment to providing the best user experience, we strive to ensure that our plugin is compatible with a wide range of email clients, including Outlook. However, due to changes in email rendering and compatibility issues with older versions of Outlook, we have made adjustments to the supported versions.

Effective immediately, the WooCommerce Email Template Customizer plugin is optimized for Outlook versions from 2020 onwards. This means that if you are using Outlook 2020 or a newer version, you can expect seamless integration and reliable performance when customizing your email templates. In particular:

+ We discovered that Outlook’s old version is no longer supported as detailed in this article.

+ Our plugin’s changelog reflects ongoing efforts to improve compatibility with Outlook’s new version. Despite no recent issues, debugging becomes challenging without manifestation.

+ Our testing across various devices revealed that the email templates in the free version often displayed incorrectly. Further investigation unveiled that the free version of our email template plugin is designed with basic functions, and in some specific cases, it may not display properly with outdated versions of Outlook.

+ Furthermore, while Outlook Microsoft 365 does offer support for versions 2016 and 2019, they are considered upgraded versions aimed at addressing issues akin to patching outdated software. However, it’s important to note that they are not entirely new versions of Outlook.

We understand that this update may impact some of our users who are using older versions of Outlook. While we always recommend keeping your software up to date for security and performance reasons, we also recognize that some users may be unable to upgrade immediately.

If you are currently using an older version of Outlook, we encourage you to consider updating to a supported version to ensure compatibility with our plugin and to take advantage of the latest features and security enhancements offered by Microsoft.

For those who are unable to update to a supported Outlook version at this time, we apologize for any inconvenience this may cause. While our plugin may still function with older versions of Outlook, we cannot guarantee full compatibility or optimal performance.

We value your continued support and feedback as we strive to improve our products and services. If you have any questions or concerns about this update, please don’t hesitate to reach out to our customer support team.

Thank you for choosing the WooCommerce Email Template Customizer plugin. We appreciate your understanding and cooperation as we work to deliver the best possible experience for our users.