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Language issues with emails (Polylang + WooCommerce Abandoned Cart Recovery)

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  • #247919

    Adrian Jakubczak
    Participant

    Hello,

    I’m having an issue with the WooCommerce Abandoned Cart Recovery plugin in a multilingual setup using Polylang.

    When I test the emails manually (using the test email feature), the message content is sent in the correct language.
    However, the WooCommerce header and footer are always in English, regardless of which language is selected for the test.

    Additionally, when the emails are sent automatically via CRON, the problem gets worse — the email content sometimes appears in the wrong language (for example, the header and footer are in English, while the content is in German or English, even though the cart was abandoned on the German version of the site).

    So it seems that:

    the WooCommerce header and footer are never translated,

    the email content language is incorrect only for CRON-based emails.

    Could you please advise how to ensure that both the WooCommerce header/footer and the message content are sent in the correct language corresponding to the site version where the cart was abandoned?

    Thank you in advance for your assistance.

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