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Re: Issue with Order Status Reverting After Adding Tracking Numbers

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  • #246887

    Rejuvenating Sets
    Participant

    Hello Dear Team,

    I hope this message finds you well.

    I am reaching out regarding the WooCommerce Order Tracking Premium Plugin. I noticed an issue with some orders after updating their tracking numbers. Specifically:

    1. After adding or updating the tracking number for an order, I have the plugin configured to automatically change the order status to Completed.
    2. However, the next day, I notice that for some orders, the status has reverted back to Processing.

    This does not happen to all orders; it only occurs with a few, roughly 1 out of 10. Because of this, I suspect it may be related to a bug rather than a caching issue or general configuration problem.

    Could you please advise if this is a known issue and suggest any steps to resolve it?

    Thank you for your support, and I look forward to your guidance.

    Best regards,
    Mohammed

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