S2W – customer address not imported

Customer address not imported from Shopify to WooCommerce (S2W) despite correct API response

Hello VillaTheme Support,

I am experiencing an issue with the S2W – Import Shopify to WooCommerce plugin. I have thoroughly analyzed the documentation, reviewed my Shopify plan and API settings, and performed several tests, but the customer address is still not imported into WooCommerce.

Here are the details:

Shopify plan: Advanced (active, not Basic or Starter)

App type: Custom app (created directly in Shopify admin)

API permissions: read_customers (and others as required)

WooCommerce & S2W: Both are up to date

Tested customer: Has a default address set in Shopify

Import settings: No options to exclude addresses, no filters enabled

What I did:

I created a new customer in Shopify with a complete default address.

I confirmed that the address appears in Shopify’s admin and in the CSV export.

I used an online API tool (ReqBin) to test the Shopify API directly with my access token and the customer ID.

The API response includes the full default_address object with all address fields
I then ran the import in S2W. The customer is imported into WooCommerce, but all billing and shipping address fields are empty. Only the name, email, and phone are imported.

I checked the WooCommerce logs and usermeta table – address fields are not saved

Summary:

Shopify API returns the correct address data.

S2W does not import or map these address fields to WooCommerce, even though all other customer data is imported correctly.

I could not find any relevant settings in the plugin or documentation that would cause this.

I have checked forums, reviews, and documentation, but did not find similar issues reported.

Could you please investigate this issue? Is there anything else I should check, any settings to enable or is this a known bug?