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May 12, 2022 at 6:21 am #125914
SurviveLDRParticipantHello Villatheme,
We have this issue:
-The text “or subscribe and save 5%” appear twice on product’s price.
https://maikotea.jp/product/matcha-kotobuki/?v=a25496ebf095
We already inquired this issue on the Woocommerce Subscription plugin and this is what they said:
Hi there,
Thanks again for contacting WooCommerce.com support and for your patience while I looked into this issue. In our chat you explained that the discount information is being duplicated on product and shop pages. I was able to see this but we were unable to resolve the issue in chat. I opened this email ticket so I could look further into things and get back to you.
I’m happy to say I found the cause 🙂 It is a conflict with the CURCY – WooCommerce Multi Currency Premium plugin. I discovered this by conducting conflict testing in a private environment. I accomplished this by installing and using the Health Check plugin to create a troubleshooting environment where I could test without it affecting other users. I have deactivated that plugin but left it installed if you would like to use it as well.
https://woocommerce.com/document/troubleshooting-using-health-check
I ran a conflict test to find that the duplicated information is being added by the CURCY – WooCommerce Multi Currency Premium. When deactivated the duplicate information does not show on the shop or product pages. You can test this by deactivating that plugin and reloading the product and shop pages to see this.
Since this isn’t a plugin we develop we are unable to offer support on this part of the issue. I recommend contacting the developers of that one for more assistance on this issue. I hope this helps! If you have any further questions please feel free to reply to this email and I or another Happiness Engineer will get back to you.
Kind regards,
Phillip
WooCommerce Happiness EngineerPlease help. Thank you!
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