Vendors unable import products from Aliexpess Dropshipping or Chrome extension

We recently purchased the AliExpress Dropshipping and Fulfillment for WooCommerce (ALD) plugin for our multi-vendor marketplace platform, which is built using WordPress, WooCommerce, and Dokan Pro.

SITE ADDRESS: https://tijarahprd.wpenginepowered.com

Our expectation is that once the platform admin configures and enables the ALD plugin, individual vendors/sellers should be able to access its features (such as importing products) from their vendor dashboard. However, we are encountering an issue where the plugin’s functionality is not working as expected for vendors:

Issue Description:

Vendors can see the ALD links in their dashboard after logging in.
When they click on the links to import products, the screen turns gray, and they are unable to proceed further.
The ALD Chrome Extension is installed successfully and works as intended when the platform admin is logged in, but it does not work during vendor login.

Configuration Details:

The ALD plugin is enabled and configured at the platform admin level. Please note we are using Woo Commerce based multi-vendor plugin so we expect many vendors to register their accounts on our platform.
Dokan Pro Plugin is used for vendor management, and vendors have their own dashboards.
Vendors should ideally have access to ALD features to import products into their individual stores.

Troubleshooting Steps Taken:

Verified that the ALD plugin is correctly configured and operational at the admin level.
Ensured that the Chrome extension is installed and functioning for the admin account.
Checked vendor roles and permissions to confirm they can access ALD links in their dashboard.

Request for Assistance:

Could you confirm if the ALD plugin is compatible with multi-vendor platforms like Dokan Pro and whether vendors can individually use the plugin’s features?
Is there a specific configuration or permission required to enable product import functionality for vendors?
Can you guide us on how to resolve the gray screen issue vendors encounter when trying to use the ALD plugin?
We would appreciate your prompt assistance in diagnosing and troubleshooting this issue to ensure our vendors can fully utilize the plugin’s capabilities.

Thank you for your support.

Attached to this are the screenshots of the Platform Admin Dashboard where ALD plugin configured and working ok but not in the vendor dashboard.