jenniliu

After having a recent great encounter with the EL AL Airlines Boston Office my neighbor was raving about the wonderful care she had. The employees were polite, professional, and sincerely happy to assist her from the moment she walked in. A family situation had caused her to have to deal with a complex flight rescheduling issue, and the staff managed it with remarkable quickness and empathy. The staff's attentive listening to her problems and specific solutions without making her feel rushed was what most pleased her. In order to make sure she grasped every detail before making a choice, they thoroughly discussed all of the possibilities. The agent even called back later that day to make sure everything was in order. Every step of the procedure felt less stressful because of the Boston Office's friendly and inviting environment. According to my neighbor, it was among the best airline customer service experiences she has ever had. Their assistance enabled her to travel with confidence and arrive at her family's location on schedule. Her recommendation of the EL AL Boston team is based on their professionalism, sensitivity, and commitment to providing exceptional service. Their efforts were simply exceptional.

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