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Kenya Airways Wheelchair Assistance is a dedicated service designed to ensure that passengers with reduced mobility or special needs enjoy a smooth and stress-free travel experience. This service is available at all stages of the journey—from ticketing to arrival—ensuring comfort, dignity, and independence for every traveler. At the ticketing stage, passengers requiring Wheelchair Assistance are encouraged to indicate their needs during booking. This helps the airline prepare personalized support and ensures all necessary arrangements are in place well in advance of travel. Passengers can make these requests through the website, travel agents, or customer support. During check-in, specialized staff are available to assist passengers with mobility issues, ensuring they complete the process efficiently and comfortably. Dedicated counters or priority service is often provided to reduce waiting times. Baggage assistance is also included as part of Wheelchair Assistance. Trained personnel help with luggage handling, allowing passengers to focus solely on their journey without the stress of managing their belongings. The service extends to flight information, with staff keeping passengers informed of gate changes, boarding times, and any delays. Priority boarding is provided, ensuring passengers have extra time to settle in before takeoff. Kenya Airways also offers responsive customer support throughout the journey. The airline’s customer service team is trained to handle accessibility inquiries and offer support in multiple languages, ensuring all passengers feel heard and valued. Wheelchair Assistance reflects the airline’s commitment to inclusive travel, ensuring all passengers experience world-class service regardless of physical limitations. With attentive ground staff, seamless coordination, and clear communication, Kenya Airways strives to make flying accessible and enjoyable for everyone.
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