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March 14, 2023 at 10:55 pm #156136
Kelly HomerParticipantHi,
I am having a few issues with setting up your currency converter to work with different VAT rates and with the checkout currency.
First issue – VAT/converting twice at cart level:
I want the currency converter to show the prices in Euros when language selected via Translate Press – this all works fine and shows the right price on the product page with a direct conversion.
When you get to the cart it should show the price with VAT included until a shipping location in Europe is selected and then it should change to 20% less (this works perfectly when all in GBP) but when it’s in Euros it seems to convert twice so the price is either with VAT converted twice (e.g. x 1.123 twice) or without twice – so it does remove the VAT when European address selected but it’s still showing the incorrect price (x2 converted).
Second issue – checkout:
I then want the customer to pay in GBP so once they get onto the checkout page they pay in GBP – this is as requested by our client for accounting, and the Euro prices are to be for illustrative purposes only.
But when the checkout currency isn’t enabled it shows the European rate but with a £ symbol in front of so completely wrong, it needs to go back to the GBP price as set at product level. At checkout level it does change to the price -VAT but again shows the euro amount with a £ in front of. At the checkout level it doesn’t seem to double the conversion. I have tried playing around with settings, and if I enable checkout currency but set this to be just GBP if someone uses the translate it just results in a spinning wheel on the payment options and never loads them to complete transaction.
As this is completely not working as it should I’ve pulled this off the live site and onto a development domain.
Could you look into this for us please?
Thanks.
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