After you purchased the plugins from CodeCanyon, you need to synchronize your purchased code on our system to get KEY of the plugin, which you need to update our plugin.
There are 2 ways to do this job:
In case there’s something wrong and you can’t authenticate, it’s recommended to:
The first way: Activate the auto-update feature in VillaTheme plugins.
- Register a VillaTheme account here. You will be asked for your Envato purchase code. Learn how to find your Envato purchase code here.
- Log in your VillaTheme account and visit https://villatheme.com/check-purchased-code/
- In the check purchase code page, click on the “Access Envato App” button.
- A window will appear, scroll down and click on “Approve”.
- You will be redirected to a download page, on this page you will see your Auto Update Key. You are now able to read and post topics in Villatheme Support Forum .
- Copy and paste the key into Auto Update Key field in the plugin backend. Then click on Save & Check Key. You have enabled the auto-update feature on your VillaTheme plugin. You are now able to update the plugin on your Dashboard whenever there is a new version.
The second way: Go to the update tab of each plugin setting.
1. After download and installing the plugin, go to the update tab of the plugin
2. Click on the “Get key” button.
3. A window will appear, scroll down and click on “Approve”.
4. The key will automatically update in the auto update key field, then click on Save and check key.
Now you have enabled the auto-update feature on your VillaTheme plugin. You are now able to update the plugin on your Dashboard whenever there is a new version.
Note: In some case, you do all steps above and can not authenticate Envato account on VillaTheme’s system successfully, or can’t activate your plugin license on your site, you may try 2 solutions as follows:
Revoke App
Step 1: Check whether purchased items are official VillaTheme’s plugins on Envato. Avoid some case customer purchased from other unofficial source. Check it in http://codecanyon.net/downloads
Step 2: Go to https://build.envato.com/my-apps, and revoke VillaTheme App.
Step 3: Go to villatheme.com to re-authenticate.
Use The Built-in WordPress Updates
After filling the key, via the “Get key” button and successfully get your auto-update key, or enter the key you get from our system
>> Click the “Save & Check key” button, but the authentication is not processed.
Go to Dashboard >> Update >> Click the “Check again” button as below:
54 comments
Hi there,
I followed the instructions here but still encounter challenges.
I’m not able to update to version 1.3.9.2.
It keeps displaying “PLUGIN UPDATE FAILED”
Hoo do I fix this? Thank you!
Hello chimli,
Please leave a support ticket at https://villatheme.com/supports We will help you to active the plugin.
Did not work, still getting update package not available
Please contact us at support@villatheme.com We will help you with the problem.
Not working. The plugin keeps telling me the code is invalid
Please contact us at support@Villatheme.com We will help you with the problem.
this doesn’t work: Key is incorrect. Please get Auto Update key at https://villatheme.com/my-download
It seems it isn’t waiting for anyone, why won’t you fix it?
working*
Hello,
Do you need any help now?
Hello,
It does not work. Can you help please ?
Hello Thara,
Please contact us at support@villatheme.com We will help with the problem.
How do you extend the ability to keep receiving updates to currency rates after it expires?
Hello BBT Media,
Please renew the plugin or update it from Envato. Please follow this guide https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/
Your instructions say “Copy and paste the key into Auto Update Key field in the plugin backend”. What is the plugin backend? If you mean the Plugin Settings, then why not say so. But the plugin settings that I have in the free version don’t look anything like the tabs shown in your instructions. And, if I click on the Update tab, I don’t get any auto update field to fill in. So now I’m really stuck.
Hi,
Pls uninstall the free version and install the premium one, you will see the key update field.
Auto-update does not work. I also have this text in the plugin’s settings:
“Warning: count(): Parameter must be an array or an object that implements Countable in /var/www/vhost/hekreations.com/home/html/wp-content/plugins/woocommerce-photo-reviews/includes/support.php on line 195”
What should I do?
Hi, Can you please create a ticket on this plugin support forum: https://villatheme.com/supports/forum/plugins/woocommerce-photo-reviews/
We will help you check this error.
I can’t create a ticket since my license has expired, which seems logical to me, but since it’s something related to auto-update, which is forever, it should be changed (?)
Hi, when your support and auto update plugin is expired, you can:
+ Renew your item support
+ Manually update through Envato for a lifetime.
Best regards.
You’re telling me that if I want to use auto-update feature I need to pay again? LOL
At Themeforest it doesn’t let me ONLY renew the support, it tells me I have to pay the same amount I already paid for this plugin…
Hi,
If you had bought the plugin before and your items support was expired, you can renew your item’s support. The fee for renewing is not the plugin price. Did you follow my guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
I bought the plugin, I have my Auto Update Key but there is no place to enter the key in the update section of the plugin
Hi,
Please add your key into the update field in the plugin setting, you can see this image: https://prnt.sc/tu6tme
Best regards.
The auto update is a pain in the ass even everything is corect filled in. On your Website it says under Auto Update Key: “Please authentication again” . But hey it does not work! You guys made such a complicated system with keys and apis and this and that.
Maybe a bit too much complicated?
We are sorry for any inconvenience.
Please try to authenticate your key again via Envato app, click on this link.
If it still doesn’t work, please contact us again, we will connect to you and detect this problem.
the auto update feature does not work
Hi, Please make sure your update key is in valid within 6 months auto update, you can check the support duration in your profile.
If it is expired, you can follow this guide to update VillaTheme’s plugins.
Best regards.
how do you update the plugin once the key is updated ?
Hi, do you follow the link above to update the plugin? When the key is updated successfully in the plugin setting / Update, whenever a new update released, please go to Dashboard/ Plugins, find our plugin and click on the Update now button. Best regards.
I purchase 2 of the same plugins. It says the auto update has expired since Oct 31, 2020. Does that mean I have to purchase the plugin again? Why isn’t the auto update working. And yes I followed the guide
Hi, thank you for using VillaTheme’s plugin.
A plugin license will offer you with 6 months auto update plugin and support on VillaTheme’s forum for premium users. After that you can completely update plugins by one of these ways. Please read this guide.
Best regards.
Have tried both way but not woking
Hi,
Could you tell us when did you by our plugin? duration of support for 6 months or 12 months?
What a shit plugin, tried everything… Not possible to easy update a *uc*ing plugin..
Hi,
Please follow the second way of this guide, let us know where you get stuck.
Best regards.
Hi, I introduce the key, I save and check and then nothing, the plug in is not updated. What to do?
Hi,
Please try to authenticate your key again via Envato app, click on this link. If it still doesn’t work, please mail us at support@villatheme.com, provide your purchase code, we will help you detect this problem.
Best regards.
Unfortunately I cannot activate automatic updates since Villa Themes website doesnt show my envato code, already contacted support but no answer yet…
Hi,
Thank you for letting us know about your problem.
The purchase code of the plugin is granted when you purchase it, and provided by Envato. You can follow this guide to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Then follow this guide again to activate the purchase code and register on our system.
Best regards.
I am also having problems in adding my purchase code on Envanto. I just brought the plugin yesterday. It opens the window and closes automatically. I also tried to contact support and send the code to them and they asked me to do the same but it is not working please help.
Hi,
Please make sure you are logged in using the Envato account which you used to buy the plugin. If it doesn’t help please try to revoke VillaTheme app on your Envato as following this guide (at the end of the guide)
Best regards.
This does not work. I’ve never had a more difficult plugin to update.
Hi,
It just take a click to login via envato and authenticate the purchase. If something’s wrong, please make sure you login by the envato account which used to buy the plugin and contact us via support@villatheme.com for further help with this problem.
Best regards.
This is maybe the 3rd time I’m trying to update your plugin and I don’t know why your update is a headache and complicated while it shouldn’t be and not that difficult to submit your update package to Envato unless there is some kind of financial benefit to you in order not to submit your update package to Envato and make it difficult for customers to update your plugin which is not professional behaviour. If I try to update through your update tab by clicking the “Get Key”, it says “Authentication successful”, and then click the “Save and Check” key, and then “Save”!!!! you must be kidding all these three steps just to update and it’s doing absolutely nothing!. And If I update through Envato It says “Updating failed: update package is not available”. Be professional and fix this absurd issue.
Hello,
This instruction is to use the Auto-update feature by saving your key. In your comment, you said “If I try to update through your update tab by clicking the “Get Key”, it says “Authentication successful”, and then click the “Save and Check” key, and then “Save” > It means the key was saved successfully, and the Auto-update feature is enabled.
The next one in your comment is a different situation, where you update your key by redownloading the item. This is mentioned in another instruction: https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/
This could be confusing sometimes. Please be kind and patient. If you need support, you can contact us through our email address: support@villatheme.com
We are available to help.
Best regards.
This is absolutely ridiculous, I have l literally spent 2 days just trying to get this so called “auto update” up and working!! I have practically followed your given instructions, I have attempted this over and over again with no results. I have the paid Pofily version and it is by far the worst plugin I have ever used. I want your representitive to contact me directly info@imertimoda.com and guide me as how to fix this damn issue. If I dont receive any support then I will definately let people know about my experience on my youtube channel.
Hi,
For any issues while authenticating the plugin license, kindly contact us by this email address: support@villatheme.com to get assistance. Or you can create a support ticket on our Support Forum. This could be confusing sometimes, please be kind and let us know which steps did you struggle to authenticate, and what error notification did the plugin send.
THank you.
There’s no “Update” tab in my ALD plugin settings, where am I supposed to insert the code?
Hi,
Thank you for reaching out to us.
I suppose that the plugin installed on your site is a free version, so there is no update tab there. Please follow this guide to download and install the premium version if you purchased it.
If the premium has been installed, but the update tab is not there, please contact us on our support forum, we will help you check.
Best regards.
Hi,
Here is the link to the guide on how to download and install the premium version.
There are two ways to synchronize your purchased code on the VillaTheme system to get the KEY for the plugin, which is required to enable the auto-update feature. exhibit of sorrows
Activate the auto-update feature through your VillaTheme account
Activate the auto-update feature through the update tab of the plugin setting
Hi, Villa Theme I like to say that I am receiving error about Your key not found and I think this problem is because I had connected auto update key to another site and that site is closed now now I have new site and I don’t know how to connect can you please help me because I really don’t like to spend more money if I have it already I just need auto update key and the website it was connected before was nepalistudy.com and now I like to connect shopix.info please do something as soon as possible
purchased key is: 56e9e467-acc7-4686-b5e2-66b9fd5f51aa
purchased date was: 2023-02-28 06:44:37 UTC
And I get it from: https://codecanyon.net/
please help me
thank you
Hi,
Please create a ticket on this plugin’s support forum, we will review your key removal request.
Best regards.