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Issue with Crosssell Functionality and Mobile Popup Display

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  • #165009

    Uros Savic

    Dear Support Team,

    I hope this message finds you well. I am writing to bring to your attention an issue I am experiencing with the upsell and cross-sell feature on my website, specifically related to the cross-sell functionality and the mobile popup display.

    Firstly, I have configured the cross-sell option to offer discounted products that are specified as cross-sell items in the product settings, as shown in “Picture 1”. However, when testing the feature, I noticed that random products are being displayed instead of the ones specified as cross-sell items in the settings. I have recorded a video demonstration “Video 1” that clearly shows the settings and the mismatched cross-sell product display.

    Secondly, on mobile devices, when the “Place Order” button is clicked, a cross-sell popup appears. Unfortunately, the popup window does not fit the screen properly, making it impossible to click the skip button and proceed with the order. I have also recorded a video demonstration “Video 2” to illustrate this issue.

    I would greatly appreciate your assistance in resolving these issues. I kindly request your guidance on how to ensure that the correct cross-sell products are displayed, as well as how to optimize the mobile popup display to ensure it fits properly on different screen sizes.

    Please let me know if you require any further information or if there are any troubleshooting steps that I can follow. I appreciate your prompt attention to this matter and look forward to your swift response.

    Thank you for your time and support.

    Best regards,

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