Home Forums Plugins WooCommerce Abandoned Cart Recovery Multiple wrong emails are being sent to the customers

Multiple wrong emails are being sent to the customers

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  • #139591

    Shivam Gupta
    Participant

    Hi,
    I have enabled Abandoned Cart and Order Messages using your plugin. And, multiple wrong emails are being sent to the customers at the wrong time.

    Many of the time, the same email is sent twice on the same day. There are a lot of issues with email sending. Please fix this ASAP.
    Check the attached images for more details.
    First Image – https://ibb.co/SBxsH2w
    In the first image, you can see that just after one hour the same email was sent twice. I have just three emails sent after 1 hr, 24hr, and 48hrs. This should not have happened.
    Also, these emails were sent for Abandoned Orders and not for Abandoned carts but still, it is sent to both. You have to fix it ASAP.

    Second Image – https://ibb.co/GHWn6CJ
    In the second image, you can see that just after 15-20 minutes, I received another email for Abandoned Order. But the cart was abandoned and not the order. So I received 3 wrong emails at the wrong time.

    Third Image – https://ibb.co/g48GvQ5
    In the third Image, you can see that a few images are not loading in the email sent by the plugin. The products have valid images and the images were not deleted.

    One should test the plugin first before releasing it to the public.

    Please Fix all the email sending problems ASAP.

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