Home Forums Plugins WooCommerce Email Template Customizer Not sending e-mail for refunded orders

Not sending e-mail for refunded orders

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  • #72620

    Rasmus Nielsen
    Participant

    Hi.

    I just noticed that the plug-in is not sending the correct e-mail for refunded orders, or partially refunded orders – customers are receiving the standard e-mail from WooCommerce, not the one from the plug-in.

    I just did a test by actually refunding an order and confirmed it is not sending the correct one, both for full or partial refunds. All other e-mails are working fine, where it is sending the one with layout from the plug-in.

    I double checked that the E-mail type setting is set correctly to Refunded order (full) / (partial) on the page for the e-mail in your plug-in.

    Best regards, Rasmus.

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