Purchased license not working

Hi,
This my second communication. I have not received a response to my previous communication. I purchased an Ali Express and Fullfillment license to have access to functionality only available to purchased version. However, it is not working. Plugin is still behaving the same as free version. Therefore, if it cannot be resolved, I will be reaching out to my credit card company to reverse the charges because I paid for a product that does not work. Thanks.

Regards,
Jose