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Question and issue about PayPal tracking

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  • #140841

    Anna Tishchenko
    Participant

    Hello,

    I have a question about PayPal tracking set up and I’m having a small problem with it.

    Plugin used for Paypal payments: I use the Woocommerce PayPal app. (this one: https://woocommerce.com/document/woocommerce-paypal-payments/)

    In my PayPal developer account this plugin generated its own app with key and secret.

    My first question: Do I use this key and secret for the Order Tracking plugin?
    Should I put it in the default key section or PayPal row?
    Or do I have to make a new app for the tracking plugin?

    What I did (see screenshot): I entered the key and secret (same as used in paypal plugin) in the default row.

    My problem: When I add tracking to orders paid with PayPal, in PayPal there is no tracking number – instead it is “MANUAL” and “no tracking number required”.

    In Woocommerce logs I have this info:
    Response Body: {“name”:”INVALID_TRACKING_NUMBER”,”message”:”The requested resource ID was not found”,”debug_id”:”5c28ce9804ecd”,”details”:[{“field”:”tracker_id”,”value”:”08992364FS204554R-NOTRACKER”,”location”:”path”,”issue”:”INVALID_TRACKING_INFO”}],”links”:[]}

    2022-10-12T10:59:01+00:00 DEBUG GET https://api.paypal.com/v1/shipping/trackers/08992364FS204554R-NOTRACKER
    Response Debug ID: 8dd26e244b19c
    Response: Array
    (
    [code] => 404
    [message] => Not Found
    )

    I have read your documentation but I’m still a bit confused where to put what key. Thanks for your help.

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