Tracking data is not available now

Hi, I already connected 17track with tracking plugin. but when I try to track the order it’s not show that. it’s showing a error “Tracking data is not available now”

but when i enter the tracking number to 17track website its showing in their site. but not working in my site.

NB: I already followed this:

https://villatheme.com/knowledge-base/how-to-debug-the-problem-tracking-data-is-not-available-now-please-come-back-later-thank-you/