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Tracking info in default template but not in custom template

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  • #140445

    mimos2022
    Participant

    Hello,

    I have different templates for emails, for different languages/countries. The thing is that I just found out that the Fedex tracking information (we use a plugin) is not included in customized emails, but it is on the default template. I found out because I placed a test order in Spanish to France, and there wasn’t a template for that, so I guess the default template was used for this.

    Is there a way to include that information in custom emails?

    Thank you in advance!

    Gem.

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