Tracking URL Setting Not Working – Customer Emails Still Link to 17TRACK

Hello,

I would like to report an issue regarding the tracking links in the shipping notification emails sent to my customers.

What I want is for each tracking number to link directly to its corresponding carrier’s official tracking page. For example, if the tracking number is from CNE, the tracking link in the email should open the CNE tracking page, instead of redirecting to 17TRACK.

In your backend settings, the Tracking Service option clearly states:

“If disabled, tracking URL will be a shipping carrier’s own tracking page.”

I have already disabled this option as instructed. However, my customers have reported that the tracking links in the emails are still redirecting to 17TRACK instead of the carrier’s official tracking website.

This behavior does not match the setting description.

Could you please investigate why this is happening and help me fix it? I would like all tracking links in customer emails to open the official tracking page of the corresponding shipping carrier rather than 17TRACK.

Thank you.

Vicky