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License Issue

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  • #105841

    Rob Richert
    Participant

    Hello,

    I’m having issues re-assigning one of the licenses that I purchased for WooCommerce Photo Reviews.

    Prior to installing the plugin on my main (public facing) site, I wanted to test and ensure that it was fully functional with my theme, so I installed it on a sub-domain/development site for testing. After confirming that it works and installing it on my main site, I attempted to activate the license on my main site via the Auto Update Key, however my attempts to do so have been unsuccessful.

    I’ve tried both methods of activation as described in this guide, https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/, however neither seem to be working. The license I would like to use on my main site appears to be permanently locked to my sub-domain/development site.

    I receive the message: “Your Key is not found. Please contact support@villatheme.com” after inputting the Auto Update Key and pressing the green “Get Key” button.

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