Search Results for: OUTLOOK

Hello! I’m using the abandoned cart plugin and I’ve created some email templates for it but when they are delivered, the links do not render. So images or links are empty. I’m using FluentSMPT for the emails and I’ve created a video demonstrating the issue that I paste below. Are you able to replicate this […]

Hi, the Outlook 365 is showing very big products thumbnails, any chance to fix it? Generally only in desktop this happen. In mobile devices the photos remain small.

Hi VillaTheme team! Thanks so much for reading these notes and for your support! We love the WooCommerce Email Template Customizer plugin – it is the best one out there in our experience! Recently, with the WooCommerce Email Template Customizer Premium 1.2.3 update, I immediately got feedback from the website owners that the Order Summary […]

We have noticed a recent increase in tickets regarding the display of email templates on Outlook: + Email templates look bad on Windown outlook. + Font size not correct as edited. + Outlook App old version looks bad… After a thorough review of the issue, we have reached the following conclusions: + We discovered that […]

Hello, I have problem with design of email on Windows Outlook, iOS Outlook and Android Outlook First mobile version: There is problem with columns. On mobile is not 1 column design but 2 columns so there is a broken design. On Outlook for Windows its worse. There is bad font sizes, also on Windows outlook […]

Hello. Since I installed the Premium version, the emails in Outlook do not display correctly. The columns are not displayed correctly. It happens to more users of this forum. It only happens with the premium version. How can it be solved? Regards

Hi VillaTheme Support Today i updated to the latest the Email Templates Customizer for WooCommere and hoped to see some improvment in the Visual appearance of the E-Mails but the opposite was the case. In my Outlook Client on MacOS it shows a Template inside a template now while on a Windows machine (also Outlook) […]

Hi, On my MacBook, I have Outlook installed and the email is displayed exactly how it’s configured. View post on imgur.com On my clients PC, up until 10 days ago, emails were being displayed perfectly in Outlook. For the past 10 days, the email is not displayed properly in that the columns are not displayed […]

Dear Support Team, we suddenly get the link to the logo under the text, why is that? can I change that? thanks for the support

Hi, I’ve bought your plugin and am trying to make it look better on mobile. The responsive breakpoint does not work in Outlook for Android (I have not been able to test other mobile devices/clients yet). No matter which value I select (down to zero, it breaks columns into one). From what I can gather […]

Hi, i find several support tickets with the same topic but i do not know the solution for this problem. I have Outlook 2016 / Win 10 installed and also the problem with the image size. When i am not download the images the email size is okay. After i download the size the images […]

Hi, I have a three column layout. It looks fine in Thunderbird and Outlook from PC. From the mobile phone it is not seen correctly. Is there a way to not render the layout content vertically? And if there is no way, how to center the columns? Another thing: Spanish is the language of the […]

Dear Support team, I purchased your eMail designer yesterday and started working with it. I set up a first email template in my staging environment. The test email did not provide any images, neither in Outlook (desktop), nor in my mobile eMail programm (iphone) nor in my alternative Gmail address. I am sending you screenshots […]

Hello, I’m using the premium Photo Reviews plugin with your free Email Customizer. In the Photo Review follow up, I selected the template from Email Customizer to use. In the CSS window in Email Customizer, I added a few styles. The issue: – When I preview the email or send a test from Email Customizer […]