WooCommerce Orders Tracking – SMS – PayPal Tracking Autopilot

WooCommerce Orders Tracking lets your customers view the live tracking info for all of their purchases. With the plugin, you keep your customers updated about their order tracking information via different channels; you can add, edit, import tracking numbers, export orders, provide your customers with tracking URLs that help them track their orders directly; … All these functions help you save time, create a nicer experience for your clients, and reduce the workload.

WooCommerce Orders Tracking works with 90+ shipping companies and several payment gateways, but with PayPal, it’s possible to attach tracking info to customers’ transaction details in their PayPal accounts. Informing the tracking info changes by SMS is what makes our plugin different. Moreover, you can send emails/SMS in different languages if you’re using Polylang/WPML

With WooCommerce Orders Tracking, you can:

• Manage tracking by order; order items; or both: Control the tracking number at the item level in each order. Add tracking on the order list page.

• Select existing shipping carriers: WooCommerce Orders Tracking integrates with 92 shipping companies, includes all the popular carriers and lots of small regional shipping providers, from different countries in the world.

• Create custom shipping carrier: If you want to add more shipping carriers which have not been available in the shipping carrier list, you can create new ones.

• Send WooCommerce orders tracking emails: When the tracking info changes, send emails to inform your customers. Work well with WooCommerce Email Template Customizer to create a variety of orders tracking email template.

• Include tracking info to WooCommerce email: Attach tracking info, select order status emails to attach, and manage the tracking content with necessary information.

• Inform customers by SMS: When the tracking info changes, notify your customers by SMS. The plugin is currently integrated with 3 SMS providers: Twilio, Nexmo, and Plivo.

• Add the tracking info into the customer’s order summary in their PayPal account: The PayPal option helps you to automatically add tracking numbers to the PayPal transactions. Compatible with many core PayPal plugins in the market.

• Webhook: Allows to get notifications right after the tracking is updated and it triggers an update of one of your trigger settings.

• Schedule to update the latest data for all tracking numbers: If you use a tracking service to track shipping information by API key, this function helps you update the latest data of the respective tracking service.

• Add the tracking number manually: In the order details of each order, you can add the tracking number, bulk set tracking number, send email and SMS with tracking URL generated,… manually.

• Export orders/Import tracking number with CSV files: This function helps you save time to add tracking information in bulk.

• Tracking service: Connect with 3rd tracking service to track shipping information via API.

• Create a WooCommerce Orders Tracking page after activating the plugin: The page is created right after the plugin is activated, but you can also select a page and make it the Order Tracking page.

• Customize tracking page: Many options and features for you to design the tracking page as you desire.
• Translate timeline on the tracking page: Allows you to use Google Cloud Translation API to translate the order tracking timeline on the Tracking page.
• Default tracking information and tracking number: This feature is to reduce after-purchase support for new orders when the tracking number is not available, or available but without any info.
• Google reCAPCHA: This setting helps you protect your website from spam and abuse.

• Use shortcodes to display tracking forms: WooCommerce Orders Tracking provides shortcodes to display tracking forms

• Use the plugin along with WPML, Polylang: You can send Email/SMS/attach tracking info to WooCommerce emails in the customer’s native language.

• Manage to allow which one can be able to change settings and use the plugin: Administrators or Shop managers.
• Support developers

1. Shipping Carriers in WooCommerce Orders Tracking

The plugin integrates more than 90 common shipping carriers all over the world. And you still can add your custom shipping carrier if it is necessary.

• More than 90 carriers are integrated: The plugin allows you to select the carriers you want to use.
• Automatically generate tracking URL: Then when adding a tracking number, you just need to select the carrier and fill in the tracking number. WooCommerce Orders Tracking  will auto-generate a tracking URL.
• Active shipping carrier: Toggle allows you to display or hide only shipping carriers that you work with.
• Add custom shipping carriers: The plugin allows you to add custom shipping carriers by entering the carrier name, carrier slug and tracking URL.

2. Send orders tracking information emails.

• Send tracking emails: You can select to send a tracking email to the customer when adding a tracking number to their orders.
• Edit the tracking email: The tracking email can be edited with the email subject, heading, and content. The plugin provides shortcodes that display customer name, order ID, shipping information,… in emails.
• Create orders tracking email template when combining with WooCommerce Email Template Customizer plugin.

3. WooCommerce Emails in WooCommerce Orders Tracking

• Include the tracking information in the WooCommerce emails when the order status changes.
• Select a position in the WooCommerce emails to place the tracking information.

4. SMS feature in WooCommerce Orders Tracking

• The SMS functionality allows you to inform your customers by SMS with a tracking URL when the tracking info is changed.
• There are 3 SMS Providers for you to choose including Twilio, Nexmo, and Plivo.
• Text mode to check connection
• Automatically send SMS to notify customers about updating tracking info of Aliexpress orders when combing with the ALD – Aliexpress Dropshipping and Fulfillment for WooCommerce.

5. PayPal feature in WooCommerce Orders Tracking

• Automatically add shipping information: Shipping information including the carrier name, tracking number, shipment status will be added to your Paypal transaction details automatically.
• Paypal Sandbox supported: The plugin provides a sandbox mode option that allows you to test the feature with a Paypal Sandbox account before using it with your live account.
• Automatically add tracking number to PayPal after AliExpress orders synced by our ALD plugin (Install and activate the ALD plugin is required)
• Support many core PayPal plugins (Check the Compatibility list)

6. Tracking service and Google reCAPTCHA

WooCommerce Orders Tracking works with TrackingMore, Cainiao, EasyPost, Aftership, Tracktry and 17Track. The plugin will get the shipping information from these tracking services and transfer it to your customers.

• TrackingMore, EasyPost, Aftership, 17Track, Tracktry: These options require a valid API/Access key to work. WooCommerce Orders Tracking will automatically get tracking information from these tracking services.
• Cainiao: This tracking service doesn’t need API to work.
• Google reCAPTCHA: This option helps you protect your website from spam and abuse.

7. Add/Edit tracking information

WooCommerce Orders Tracking lets you add/edit tracking info in particular orders – manually with each order in WooCommerce > Orders page, or do it in bulk with the function of exporting orders/importing tracking info with CSV file

7.1. Export orders and Import tracking info using CSV file

The plugin provides the function of bulk importing the tracking info with CSV files. You can select orders and export them to a CSV file, add tracking info to the exported file. Then import that CSV file back and the tracking info will be added to your WooCommerce orders and Paypal transactions details.

• Order filters: Filters help you to select the orders you want to export by created date, paid date, completed date, status, billing address, shipping address, payment method, and the shipping method.
• Export fields: Select the order fields you want to export. Including Order ID, Order Item ID, Product ID, Variation ID, Product Name, Product Price, Quantity, and Product SKU…
• Import tracking info using CSV files: After editing the exported orders file and add tracking info. You can import that file back. Tracking info will be automatically added to your WooCommerce orders.

7.2. Add/Edit the tracking info manually in WooCommerce Orders Tracking

• Add manually the tracking info: You can select the orders you want to add the tracking information in the WooCommerce > Orders
• The info you can change includes: Tracking number, Tracking carrier, Shipping carrier, Change order status, sending email to the customer (if tracking info changes), and Adding tracking number to PayPal option.
• Bulk set tracking number: This option helps you save time when adding tracking numbers to orders that have many different items.
• Manage tracking by order; order items; or both: Control the tracking number at the item level in each order. Add tracking on the order list page.

8. Create an Order Tracking page in WooCommerce Orders Tracking

An Order Tracking page is created automatically when the plugin is activated, but you can also select a page and make it the Order Tracking page with the shortcodes we provide.

• The tracking page allows your customer to check the shipping information on your site (instead of going to the shipping carrier site).
• Design the tracking page: The page has two templates and multiple design options for you to change its front-end.
• Translate timeline on the tracking page using the Google Cloud Translation API.
• Translate date time: Date time displays by default in English. It will be translated to your site’s locale through the translation date time option.
• Default tracking info and tracking number if new orders have not been updated tracking information after purchase.

9. Compatibility

Below is the list of plugins/3rd parties which are compatible with WooCommerce Order Tracking:

Let’s watch this video and learn some tips with WooCommerce Orders Tracking.

/**1.1.7 - 2023.05.17**/
– Fixed: Miss data field in export orders

/**1.1.6 - 2023.04.20**/
- Fixed: Error when sending email tracking with WooCommerce Email Template Customizer plugin

/**1.1.5 - 2023.04.11**/
– Updated: Compatible with 'High-Performance order storage (COT)'

/**1.1.4 - 2022.12.19**/
- Fixed: TrackingMore tracking link
- Fixed: Send test SMS
- Fixed: Error when activating plugin on a site that WooCommerce is not active
- Added: Ability to search tracking using order number from Sequential Order Number for WooCommerce plugin by WebToffee
- Added: Ability to use {tracking_number}, {tracking_url}, {carrier_name}, {carrier_url} in tracking content of WooCommerce email to refer to the respective info of first found Tracking number of an order

/**1.1.3 - 2022.10.13**/
- Fixed: Cainiao
- Fixed: Remove debug code from 1.1.2

/**1.1.2 - 2022.10.07**/
- Fixed: Edit carrier
- Fixed: Link to documentation
- Added: Option to save tracking carrier name in post meta to use with other plugins
- Added: Vietnamese and Italian translations

/**1.1.1 - 2022.09.01**/
- Fixed: "Track per item quantity" not working as expected in some cases
- Fixed: Set tracking numbers API response

/**1.1.0 - 2022.08.27**/
- Fixed: 17Track shipment status is empty in some cases
- Fixed: PayPal live client secret field is autofilled with user password by Chrome browser in some cases
- Fixed: Preview date/time in customize
- Updated: Logs are now stored in the same log folder of WooCommerce
- Updated: Show tracking info inside [woocommerce_order_tracking] shortcode of WooCommerce
- Added: New tracking service Tracktry
- Added: Option to change the way tracking number is managed: by order item, by order or by both
- Added: Possibility to set tracking number for each purchased quantity of an order item
- Added: Option to change user capability to use the plugin
- Added: Ability to edit tracking number in admin orders list
- Added: Support of rest API to set and get tracking numbers
- Added: Ability to add a custom carrier by selecting from TrackingMore/17Track/Tracktry carriers list
- Improved: Edit tracking number UI/UX on admin order edit page

/**1.0.16 - 2022.07.14**/
- Fixed: [Multilingual]Tracking page not working for the translated page in a secondary language
- Added: [Customize]Option to translate datetime
- Added: Option to turn on debug for webhook

/**1.0.15 - 2022.07.02**/
- Fixed: Unable to assign custom carriers(created since v1.0.14) to a tracking number
- Fixed: Duplicated tracking info on Customer's order details page due to using the same hook with WooCommerce Email/Tracking info position option
- Added: Option to turn on debug(push tracking numbers to PayPal)

/**1.0.14 - 2022.06.08**/
- Fixed: Change order status feature not working properly for webhooks when an order has more than 1 item that share the same tracking number
- Fixed: Dynamically create carrier search field in the plugin settings to avoid Chrome browser's false autofill
- Updated: 17Track API v2
- Updated: 17Track carriers package
- Updated: Do not use Cainiao as the fallback service for other tracking services anymore
- Added: Support of Schedule Update for 17Track
- Added: Ability to set slug when adding a custom carrier
- Added: Ability choose active carriers to use
- Added: Option to send SMS when AliExpress orders synced by our ALD plugin
- Added: Support PayPal for WooCommerce by AngellEYE

/**1.0.13 - 2022.03.29**/
- Improved: No more using the_content filter for implementing tracking timeline to avoid conflict with page builder
- Updated: VillaTheme support

/**1.0.12 - 2022.03.23**/
- Fixed: 17Track webhook in some cases
- Fixed: Unescape slash in email/sms in some case
- Updated: VillaTheme support

/**1.0.11 - 2022.03.12**/
- Fixed: Trackingmore webhook changes
- Added: New tracking service integration - 17Track

/**1.0.10 - 2022.02.09**/
- Fixed: Some shortcodes not working with email created by WooCommerce Email Template Customizer plugin
- Added: Placeholder for order number in sms

/**1.0.9 - 2022.01.16**/
- Fixed: Deprecated is_ajax in WC6.1
- Updated: Tracking number will be automatically synced with currently active tracking service API after AliExpress orders synced by our ALD plugin
- Added: Option to automatically add tracking number to PayPal after AliExpress orders synced by our ALD plugin
- Added: Shortcode [vi_wot_form_track_order]

/**1.0.8 - 2021.11.17**/
- Fixed: Some issues with cloud translate API
- Fixed: Tracking URL of Fedex and Portugal Post - CTT
- Updated: WooCommerce Email Template Customizer compatibility - allow to use all WooCommerce Orders Tracking shortcodes in other order email types
- Added: Placeholder for order number in email
- Added: Support more PayPal plugins
- Added: Default PayPal live/sandbox API to use if a supported PayPal method's API credentials are missing
- Added: Integration with Dianxiaomi

/**1.0.7 - 2021.06.02**/
- Fixed: Tracking event
- Updated: Make export fields sortable and keep fields order when exporting/preview
- Added: Default tracking info for newly added tracking number
- Added: Default tracking number for orders which do not have tracking number
- Added: Option to translate tracking timeline
- Added: Ability to use {tracking_number}, {tracking_url}, {carrier_name}, {carrier_url} directly in email to refer to the respective info of first found Tracking number of an order

/**1.0.6 - 2020.12.19**/
- Fixed: Short link created but not sent in sms in several cases
- Fixed: Display duplicate order items in track info email when bulk add tracking number
- Added: Compatibility with WooCommerce Email Template Customizer Premium/Email Template Customizer for WooCommerce by VillaTheme
- Added: Option to send email when syncing AliExpress orders
- Added: Export fields: item quantity, order note, customer note

/**1.0.5 - 2020.12.11**/
- Fixed: Can not select shipping carrier since WP5.6
- Fixed: Link to email/sms settings from admin order page
- Updated: Compatible with WP5.6 and WC4.8
- Added: Option to use unicode message for Nexmo

/**1.0.4 - 2020.08.15**/
- Added: Compatibility with Email customizer plugin
- Added: Compatibility with WP5.5 and WC4.3

/**1.0.3 - 2020.06.12**/
- Added: Schedule update tracking data
- Added: Support webhook to automatically update tracking data
- Added: Automatically change order status when shipment statuses of all tracking numbers of an order change to delivered
- Added: Option to include tracking of all order items instead of only changed item in email
- Added: Able to use display name of carriers instead of real name, good for dropshipping
- Added: Able to track without tracking number
- Added: Able to customize tracking in email with multilingual supported
- Added: Compatibility with WooCommerce order status manager plugin

/**1.0.2.3 - 2020.05.09**/
- Fixed: Add tracking to PayPal when importing via CSV for orders paid with PayPal Checkout
- Fixed: Unwanted characters in export file
- Updated: Compatible with WooCommerce 4.1

/**1.0.2.2 - 2020.04.29**/
- Fixed: PayPal issue with some users when importing tracking numbers
- Added: Multilingual support: email, sms
- Added: Option to set cache time
- Added: Tracking number on My account/orders

/**1.0.2.1 - 2020.04.03**/
- Added: Compatibility with WooCommerce Status Actions plugin for including tracking in custom statuses email
- Added: Shortcode [woocommerce_orders_tracking_info_woo_email] to use with email customizer plugins

/**1.0.1 - 2020.03.31**/
- Fixed: Save filter options
- Fixed: Send SMS with Plivo

/**1.0.0 - 2020.03.20**/
- The first release